NOTE: Someone over the age of 18 must be there to sign and unload your new purchase. This signature is required for your protection.
Please take a moment to read this check list before ordering a kiln. It may save you extra trips to the dealer and other complications.
Is your dealer knowledgeable about firing? This may be more important than finding the most competitive price.
Can the dealer perform warranty repair? If not, you may have to do any warranty work yourself or send the kiln to the factory. Especially if you buy the kiln over the Internet, find out how the dealer handles warranty.
Do you have a covered, well-ventilated location for the kiln, protected from the weather? Is the area free of flammable materials?
Is the kiln room large enough? You will need 12″ of additional clearance on all sides of the kiln during operation. We do not recommend small, enclosed rooms such as closets.
Will the kiln fit through the doorway? Measure to be sure. (Passage clearance needed for large kilns is listed on pages 24 – 27 of the downloadable Paragon catalog. Or feel free to call 800-876-4328 to verify.)
Are you sure about voltage and electrical phase? 240 and 208 volt outlets cause confusion because they look the same. Check with your power company if in doubt.
Will you need special wiring? Figure this into your budget.
Please read the freight tips below to ensure that the delivery of your Paragon kiln is as smooth as possible. We greatly appreciate you as a customer and want you to be 100% satisfied with your kiln purchase.
Lift Gates and/or Inside Delivery
Shipments to residential areas usually require a lift gate, which is a motorized tailgate that lowers the kiln to your driveway, because most houses do not have high docks. You must request the lift gate when you order the kiln so that this can be notated on the bill of lading. There will be a redelivery charge that will be billed in addition to your invoice if the lift gate is not notated on the bill of lading.
Will you need help unloading the kiln upon delivery? You have options!
- Ask for inside delivery when placing your order for an extra fee.
- Package handling companies will off-load and uncrate packages for a fee.
- Unload it yourself.
Just make sure you have enough people/equipment to help unload the kiln. Please understand that inside delivery does not include uncrating and setting up the kiln.
Difficult Access Locations
Do you live where a large 18-wheel tractor trailer would have difficulty maneuvering? (Examples: gravel roads, narrow or steep roads, dead-end streets, sharp turns, power lines that are too low for a truck to get through.) Notifying the trucking company of this in advance will prevent extra costs and difficulties.
There are several options for delivery to a difficult location:
- Meet the tractor trailer at the end of the street.
- Pick up the kiln yourself at the freight terminal, saving you the residential delivery fee.
- At the time of order, specify that you will need a small box truck for delivery.
Delivery Point is the Curb
Most trucking companies will deliver a crate only to the curb or the front of your driveway. This is because an 18-wheeler cannot go up your driveway unless you have a commercial location that accepts trucks. It is the customer’s responsibility to move the crate into the desired location. Most companies offer inside delivery, as stated above. With a little kindness and monetary appreciation, the driver may place the crate closer to your desired location.