We pack all our kilns for truck shipment in carrier-approved crates. We ship thousands of kilns a year and only a small percentage are damaged in transit. As with all factories, our terms of sale are F.O.B. (freight on board) shipping point, meaning that title to these goods passes to you when the carrier receives the goods at our plant. Here are some tips on how to receive freight shipments:
Minor cosmetic visible damage to packaging or contents
Document the damage on the delivery paperwork. Note even small damage to the crate or cardboard, such as torn paper, crinkled cardboard, or loose banding. Have the driver give you a copy. Have him sign it. Take pictures. Open the crate or box as soon as possible and inspect the contents.
Obvious visible damage
Refuse the shipment. Note or have the driver note the nature and extent of damage on the delivery paperwork. Get a copy of the paperwork. Take pictures of the damaged crate or box and contents.
Concealed damage found after delivery
If damage to contents is found upon opening, notify your distributor and/or carrier immediately. The carrier must be notified within 5 days of receipt. Leave the damaged goods in the original shipping container. THIS IS ESSENTIAL! Keep all packing materials. Take pictures of the crate and damaged contents.
Have the carrier arrange for an inspection of the goods. Write down the name of the person you speak to and the time and date of your phone call. After the inspection, file a claim as quickly as possible. You will need these documents to file the freight claim:
- Carrier's damage claim form
- Paragon's invoice
- Bill of lading showing the notation describing damage
- Paid freight bill
- Carrier's Inspection Report
- Invoice for repair
Thank you very much for your business! If you have any questions about freight, please write us at info@paragonweb.com